Customer Service and Sales (UDC WDLL)

The UDC Division of Workforce Development and Lifelong Learning (WDLL) provides District of Columbia residents with FREE job skills training that enables them to pursue employment opportunities. WDLL focuses on industries that provide the highest number of employment opportunities within the District and in the metropolitan area. Classes are offered in-person, virtual, or hybrid depending on the course and the semester. The duties and responsibilities in Customer Service and Sales include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.